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Quality Policy

The Phenova Quality Management System is designed to help ensure that all employees within our organization are properly guided and are constantly seeking to fulfill the following key objectives with respect to our business:

Look After the Customer.

Our customers include our clients, our employees, our community, and humanity – we exist to serve them all. Regardless of anyone's position within Phenova, maximizing the value that our individual work provides to our customers is the single highest priority we all share. With every action, every decision and every communication, we strive to create value for those who drive our progress.

Remain Committed to Quality.

We set and define extremely high standards in every aspect of our business and take all essential actions to continuously improve the quality of our systems and workflows, our products, our services and our work environment so that we may deliver the highest value to our customers. In addition, we seek to ensure a strong commitment to compliance with international standards and view our Quality Management System as an asset that helps to propel us forward.

Solve Problems, Remove Constraints.

In accordance with Lean principles and training, we actively identify constraints, inefficiencies, time-wasters, and non-ideal conditions that get in the way of productivity, accuracy, safety and quality in everything we do related to the products and services we provide. We seek to do the same for our clients by creating and offering innovative products, services and technologies that help them to achieve their organization’s objectives.

Act Responsibly with Ownership and Urgency.

We take pride in our work and approach our duties and responsibilities with attention to detail, responsibility, ownership, and urgency in order to deliver desired results, fast. We ensure that employees are trained on the company’s quality policies and standard operating procedures which are continuously evaluated and refined. If it is worth doing, it is worth doing now and it is worth doing right.

Be Optimistic and Progressive.

At all times through our actions and communications we will foster and promote an open, optimistic and progressive approach to our work, our colleagues, our customers, our community, and our business. With this approach, there is no limit to what is possible to achieve.